Frequently Asked Questions
Everything you need to know about shopping at Over The Moon
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my package in real-time?
Yes, once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Do you offer international shipping?
Absolutely! Over The Moon ships to over 50 countries worldwide. Please note that customs fees or import duties may apply depending on your local regulations.
How can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.